Etihad Airways is introducing a series of changes designed to offer increased value and flexibility based on customer feedback.

The airline is to amend its chauffeur policy following a review of usage by premium guests across all major markets. The complimentary chauffeur service will be retained at Etihad Airways’ Abu Dhabi hub and replaced with a paid option at specially negotiated rates in all other cities. The changes will be implemented from 3 July 2017.

As part of the initiative to improve the value proposition for travelers, the airline will also extend the paid airport transfer option to all guests across all cabins and allow Etihad Guest members to accrue miles on their chauffeur bookings.

Guests traveling in The Residence onboard the flagship Airbus A380 fleet will continue to receive complimentary chauffeur services at all A380 destinations – Abu Dhabi, London , Paris , Sydney and New York .

First and Business Class tickets issued prior to 3 July 2017 will not be affected by these changes and will receive complimentary chauffeur service across destinations where the service is currently offered.

Etihad Airways will also offer Economy Class guests paid access to its growing portfolio of dedicated lounges around the world, including its Premium Lounges in Abu Dhabi, London, Manchester , Dublin , Paris, Washington D.C., New York JFK, Sydney, Melbourne and Los Angeles.

Guests traveling on Etihad Airways Business Class tickets can now also pay and upgrade to the airline’s luxurious flagship First Class Lounge & Spa when flying from or transiting through Abu Dhabi.

Inflight, Etihad Airways has introduced an innovative new ‘Neighbour-Free Seat’ option in Economy Class. The service provides guests with the option to enhance their flying experience by ‘bidding’ for up to three empty seats next to their original seat –  subject to availability and cabin configuration.

This gives guests the opportunity for increased space, comfort and privacy, at a price that is affordable. Guests can bid at the time of booking online. Successful bids will be confirmed 30 hours prior to departure.

More information on the new chauffeur service changes, neighbor free seats, and lounge access policy is available at etihad.com.