Emirates continues to look for creative solutions to help passengers across its network complete their journeys following the volcanic ash disruption.
In addition to deploying extra services on a number of routes, the airline is maximising its fleet and getting thousands more passengers to their required destination by adding an extra stop on suitable routes.
Between 26th to 29th April inclusive, Emirates flight EK347 from Kuala Lumpur to Dubai will be re-routed via Bangkok, picking up passengers and easing the operational backlog in the Thai capital.
In a further sign that business is returning to normal, the online check-in service will be back in operation from 08:00 GMT tomorrow.
Richard Vaughan, Emirates’ Divisional Senior Vice President, Commercial Operations Worldwide, said: “We are continually assessing every option available as we strive to resume normal service across the network. Re-routing the Kuala Lumpar flight for four days will be a great boost to operations in Bangkok, which also benefited from two extra flights from Dubai yesterday.
“After several days of additional services to the UK, including three extra flights to Gatwick today, our services to Europe are nearing business as usual. However, there are still pockets of disrupted passengers on the network and we are doing absolutely everything we can to get them to their final destination as soon as possible.
“We are very grateful for the patience and understanding of these last few passengers. We acknowledge it has been a stressful time and they are now very much the focal point of our global recovery operation.”
The flight stopping in Bangkok will operate as EK8347, departing Kuala Lumpur at 17:30 and arriving at Bangkok at 18:35, while the onward connection will leave Bangkok at 20:00 arriving in Dubai at 23:05.
Emirates will continue to serve the Kuala Lumpur-Dubai route with two daily non-stop services, EK408/409 and EK342/343.
Emirates has advised that passengers travelling to and from the UK and Europe via Dubai, who held bookings for travel during the disruption, are now being accepted, provided they hold confirmed bookings on their new flights.
All passengers are advised to check the status of their flight before leaving for the airport on www.emirates.com. Passengers are asked not to go to the airport unless they have a confirmed seat on a flight. Online check-in is suspended until 08:00 GMT on 26th April for all Emirates flights.
Emirates’ customers affected by the disruption can cancel their booking or change their onward destination without charge. All re-issue and cancellation fees will be waived while the disruption is ongoing.