The Al Bustan Rotana Dubai, one of the city’s most established hotels, has announced the appointment of Abbas Moubarak as Director of Protocol and George Khozam as Director of Front Office.
Moubarak is not new to Al Bustan Rotana, being part of the pre-opening team of the hotel back in 1997. He has thirty years of extensive hospitality background, with intensive trainings and experiences in all aspects of hotel operations. Originally from Lebanon, he studied Hospitality Management and has worked in the hotel industry since the beginning of his professional career.
As the hotel’s Director of Protocol, Moubarak’s responsibility is to ensure that all standards are strictly followed in terms of accommodating guests coming from the diplomatic market segment and big delegations, securing that all their needs in all aspects are met starting from the reservation procedure down to the check out. Being a Director of Protocol covers an extensive area that is highly challenging, requiring very broad knowledge and wide experience in terms of hotel operations. With Moubarak’s impressive background and proven dedication to the hotel, he is the perfect person to handle the job.
On the other hand, Khozam, who is originally from Syria, brings with him almost twenty years of hospitality experience specializing in Front Office operations. Prior to joining Al Bustan Rotana, he has worked for various five star properties in the UAE which includes Le Meridien Abu Dhabi, Al Diar Hotels and Sheraton Abu Dhabi. A proven people person with an eye for detail, Khozam is known to be a hands-on leader who always aims to meet and exceed guest expectations. In his new role, he aspires to drive the front office team of the Al Bustan Rotana towards further success.
Commenting on his appointment, he remarked, “Al Bustan Rotana Dubai is one of the well known 5 star hotels in the city, having its own distinct touch and atmosphere with well-trained staff. I am proud to be part of its professional team and I am looking forward to leading the hotel’s Front Office team further forward providing the best service possible to all our guests.”