Etihad Airways has completed the final phase in the development of its Al Ain contact centre facility, with the opening of a second contact centre, bringing to three the number of centres within the UAE, and a total of four worldwide.
The new facility will complement the airline’s current Al Ain contact centre, which was launched in 2011 and is staffed and managed by a team of 170 UAE national women.
The centre will operate 24/7 with a desk capacity for 70 agents providing bilingual Arabic and English assistance to the airline’s guests. Contact centre agents are trained to handle all aspects of customer inquiries relating to their journey with Etihad Airways and membership of the airline’s loyalty program, Etihad Guest. The new centre will support the airline’s guests in the UAE and across the Gulf region.