FCS, a leading global provider of comprehensive hospitality guest services applications and solution design services, announces the signing of a Valued Business Partnership with Equinox Arabia, one of the Middle East’s premier providers of data solutions for the hospitality industry. Per the agreement, Equinox will distribute the comprehensive suite of FCS hospitality technology products, including its collection of best-in-class Hotel Operations Management Applications and its i-Guest mobile app.
Jeddah-based Equinox is a cutting-edge hotel data solutions firm offering an array of products including IPTV systems, room management solutions, Internet connectivity products and digital signage. Equinox boasts a complete range of products, sales, and support capability to meet the data and communications needs of hotels throughout the Arabian Peninsula.
“Our principal objective is to provide our hospitality clients with the right products and services to meet their specific needs,” says Equinox CEO Muhammad Balahmar. “The mixture of our deep experience, extensive product portfolio and top-notch global vendor partners like FCS enables us to provide smart solutions to all of our clients. Now that we have access to FCS’ collection of hotel management applications, we have the further capability of solving just about any hospitality technology task that could arise.”
FCS’ Hotel Operations Management Applications suite comprises e-Connect, e-Housekeeping, e-Recovery, e-Engineering and e-Concierge. The multi-language, web-based applications streamline a multitude of back-of-house and guest-facing hotel operations needs, from real-time maintenance requirements to housekeeping management to guest issue tracking and a comprehensive customer relationship management platform. The applications seamlessly interface with of the hotel industry’s most popular property management systems and can be implemented à la carte or as a package. The applications feature complementary mobile versions, allowing hotel staff to stay connected from anywhere on property.
“In fairly short order, Equinox has established a reputation for exceeding client expectations by offering hotels the solutions they need to increase revenue, while reducing operating costs and enabling commercial processes throughout portfolios,” says Eric Rogers, Regional Head of EMEA of FCS. “The tremendous service improvements that result from the automation advantages of solutions like FCS e-Engineering and FCS e-Housekeeping will further help Equinox clients drive higher rates. Hotel development is booming in Saudi Arabia, with more than 100,000 rooms in the project pipeline, and FCS is excited to play a key role in the rapid growth of the kingdom’s hospitality sector.”
Along with the Hotel Operations Management Applications, Equinox will also be distributing the guest-facing mobile app FCS i-Guest. FCS i-Guest lets users interact with the hotel through an app, including placing room service orders, making housekeeping requests, arranging wakeup calls, redeeming loyalty points, checking real-time folio data, making restaurant or spa reservations, viewing local attraction information, listening to voicemail, performing express checkout and tapping into a host of other guest service options.