DUKES Dubai recently welcomed 130 UAE members of Les Clefs d’Or on the luxury five-star Palm Jumeirah hotel for their regular monthly meeting.

Concierges of various five-star hotels in the UAE, members of the Dubai Concierge Group and full members of Les Clefs d’Or UAE attended the meeting, which focused on current market conditions in Dubai as well as an update provided by Dubai Tourism.

There was a welcome message from Les Clef d’Or (which literally means the golden key) President Abey Sam, who also welcomed new members to the group and reiterated the pivotal role concierges play within a hotel, as they are often the first member of staff that a guest will meet and first impressions count. Indeed, according to Business Insider, that window of opportunity is only open for seven seconds.

DUKES Dubai General Manager, Tristan de la Porte du Theil, said: “More than offering classical concierge services, Les Clefs d’Or concierges are a trusted resource for both business and leisure travelers, anticipating the requests and requirements of guests and ensuring they have a memorable hotel stay.

“This was a fantastic opportunity for us all to share best practice with our fellow members of Les Clefs d’Or.”

Les Clefs d’Or UAE boasts 39 members representing the seven emirates, continuously striving to excel in delivering training and providing updates about the hospitality issues surrounding the UAE to members.